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SAP Hybris C4C Cloud for Customer Training

SAP's Cloud for Customer(C4C) is making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications.SAP Cloud for customer is much more complete, robust and mature solution than its predecessors. It comes with prepackaged integrations to SAP ERP and SAP CRM, Mobile interfaces, strong social features. The entire product can be seen as a combination of a browser based Silverlight UI, Integrated social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios.

Course length                   30 hours (Approx)
Delivery                 E-Learning (Recorded Videos Training) with 100% support
Price                             US$499
How to Enroll?                Click here
Who should attend      Candidates who are interested in making their career in next generation cloud solution of CRM, should enroll for C4C course. (Example: Business analyst, project team members, consultants, etc.)
Prerequisites               While you would learn every thing from the scratch, knowledge of SAP CRM would be an added advantage
Level                             Basic to Intermediate.

Objectives                   

  • To understand the complete architecture and data model for C4C.
  • To understand the pre-sales (marketing), sales and post-sales (Services) processes offered by SAP C4C.
  • Understand the complete integration features offered by C4C to integrate the system to either ECC or CRM or any third party system.
  • To understand on how to load master data from backend system to C4C.
  • Understand the complete product features and would be able to map the client business processes to C4C.

Training package includes

  • Study Materials
  • Assignments
  • 1 months of SAP C4C Server access
  • 3 Months Access of Recorded Sessions
  • 100% Support for 3 Months via Student Forum
  • Guidance to pass SAP C4C Certification exam.

SAP C4C Course Contents

Introduction and architecture

* Introduction of C4C
* Evolution of C4C as a product from SAP
* C4C base architecture
* Data center and concepts of system and tenants
* Public vs Private tenant

Basic configuration for C4C project
* Launch methodology
* Hybrid Methodology
* Project Scoping
* Questionnaire
* Fine-tune activities

Master Data
* Organization Structure
* Territory Management
* Customer Master Data
* Product Master
* Registered Products
* Product warranty
* Product Categories
* Employee Master data

Activity Management
* Phone call activity
* Integration of C4C to email exchange server like outlook, lotusnotes, gmail etc
* Email activity
* Task activity
* Appointment activity

Sales Process
* Leads
* Opportunities
* Sales Quotes
* Internal Pricing
* External Pricing
* Sales Orders
* Sales Forecasts
* Sales Target planning
* Opportunity forecasts

Service Process
* Installed base
* Service ticket management
* SLA response and SLA resolution configuration

Marketing
* Target groups
* Individual customers
* Campaigns

Concepts common to all processes
* Work flows
* Notifications
* Approvals

Integration scenarios
* Mashups and Web services
* Email integration
* Mobile integration
* Code list mapping
* ID mapping for integration

User Interface
* UI enhancements
* UI personalization
* Home screen configuration
* Reporting capabilities

Roles and Authorizations
* Business Roles configuration
* Business user configuration

 

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